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Give Us a Call
Customer Care: 1-844-798-7784
TDD hearing-impaired: 1-216-429-5160
Personal MoneyLine: 1-888-521-5512
Automated account information 24 hours a day
Customer Care Hours
- 8:30 am to 5:00 pm (ET) M-Th
- 8:30 am to 6:00 pm (ET) F
- 8:30 am to 1:30 pm (ET) Sa
- Not open on Sunday
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Third Federal Payment ProcessingPO Box 94974
Cleveland, OH 44101-4974
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